Our client is a fast-growing legal marketplace startup connecting consumers, law firms, and capital providers — seeking a Head of Operations to serve as the operational quarterback across GTM, legal operations, marketplace operations, and business operations at a ~4-person early-stage company.
This is a rare zero-to-one founding role for a seasoned marketplace operator who has owned P&L, launched new markets, and built operational systems from scratch that scale.
What You'll Do
Serve as the operational quarterback across GTM, legal operations, marketplace operations, and business operations — owning end-to-end execution
Build and scale systems, processes, and teams from scratch to support a three-sided marketplace connecting consumers, law firms, and capital providers
Manage supply and demand balancing across the marketplace, ensuring efficient matching and capital allocation
Own company-wide operating rhythms, KPI reporting, sprint strategy, and PMO management
Lead cross-functional strategic initiatives including new market expansion, vendor management, and client success operations
Work directly with the CEO as the primary partner for translating strategy into execution
Recruit, manage, and develop high-performing operators while building a culture of accountability and urgency
Leverage AI tools and low-code prototyping to unblock operational bottlenecks without waiting on engineering
Key Requirements
8+ years in operations, marketplace operations, or consulting
Owned a P&L on the supply and/or demand side of a marketplace — Uber, Lyft, DoorDash, Airbnb-type experience
Launched a new market, vertical, or product line in a marketplace environment
Demonstrated quantified, end-to-end ownership with clear business metrics and ROI
Generalist breadth — worn multiple hats across ops, sales/GTM, and strategy at a high-growth company
AI-first prototyping fluency — can build with LLM and Cursor-type tools without hitting elementary bottlenecks
JD or legal background a strong plus