Our client is a fast-growing creator marketplace that has crossed $8M ARR with a team of less than 10. They are seeking a Head of Strategy & Biz Ops to serve as an extension of the founding team — touching every part of the business from internal systems and people ops to client-facing managed services.
This is a high-ownership role for someone who can context-switch between high-level strategy and hands-on admin without ego — and help 10x the founders' output as the company scales.
What You'll Do
Build and optimize internal systems and processes — CRM workflows, bug reporting pipelines, and campaign operations
Own high-level admin: payroll, contracts, onboarding, legal and tax coordination, and vendor management
Lead recruiting and people ops — screening candidates, running intro calls, and managing the hiring pipeline
Interface directly with managed service clients and support campaign health across accounts
Build playbooks and scalable processes to multiply the founders' output on the managed services side
Key Requirements
3–6 years in strategy, ops, chief of staff, banking, or consulting roles
Worked directly with founders or leadership at a startup — Series A or earlier preferred
Extremely high ownership and agency — figures things out independently without waiting for direction
Strong analytical and strategic thinking paired with elite organizational skills and attention to detail
Advanced Excel and analytical modeling skills
Experience building internal systems, processes, and CRM workflows
Client-ready presence — comfortable running sales or account calls independently
Entrepreneurial ventures, side projects, or freelance work showing initiative a plus
Strong academic background — top school or high campus involvement preferred